AI Phone Receptionist Privacy Policy

Last updated: October 16, 2026

Leave the Phone to Us ("we," "us") runs a done-for-you AI phone receptionist service for businesses in the United States and Canada. This policy explains, in plain words, what we collect and what we do with it.

What we collect

• From our sign-up and contact forms: your name, business name, trade, email, phone, city or area, call volume, plan interest, best time to reach you, and whether you want text messages.
• From clients: the business details you give us to build your receptionist, like hours, services, and prices.
• From calls to your receptionist: the caller's phone number, what they said, call recordings, transcripts, and call summaries.
• Billing: payments are handled by Stripe. We do not see or store your full card number.

How we use it

• To build, run, and improve your receptionist.
• To send you call notes, call recordings, and account messages you asked for.
• To answer your questions and bill your account.

We do not sell your information. We do not use it for anyone else's ads.

Who helps us run the service

We use trusted providers to run the service. They only get what they need to do their job:

• ElevenLabs: the AI voice that answers calls, plus call recordings and transcripts.
• Twilio: phone numbers, calls, and text messages.
• Google: email, forms, and secure file storage.
• Stripe: payments.

We may also share information if the law requires it.

Call recordings

Call recordings and transcripts are stored securely. We share them only with the client whose business line the call came to. Your private listen links are not posted publicly.

Text messages (SMS)

We use your mobile number only to send the call alerts and account messages you asked for. We do not sell, rent or share mobile numbers or SMS opt-in consent with third parties or affiliates for marketing. Text STOP to opt out at any time. Text HELP for help. Message frequency varies. Msg & data rates may apply.

How long we keep it

• Call recordings and transcripts: up to 12 months, or sooner if you ask us to delete them.
• Sign-up and account info: while you are a client, then up to 2 years after you leave, unless you ask us to delete it sooner.
• Billing records: as long as the law requires.

Cookies and tracking

Our website uses very few cookies. We may use simple visit counts to see which pages help people. We do not use ad tracking.

Your choices

You can ask to see, fix, or delete your information at any time. Email support@leavethephonetous.com and we will take care of it.

Security

We keep your information behind secure logins and only our team can reach it. No system is perfect, but we work to keep your data safe.

Children

Our service is for businesses. We do not knowingly collect information from children under 13.

Changes

If we change this policy, we will update it here and change the date at the top. Big changes will be emailed to clients.

Contact

Questions? Email our team at support@leavethephonetous.com. We reply by email or text, within 1 business day.